Privacy Policy
Last updated: 19 May 2024
This Privacy Policy explains how Structbay (“we,” “us,” “our,” or the “Site”) collects, uses, and shares your personal information when you visit, purchase from, or otherwise interact with our website structbay.com (the “Site”) and related services (collectively, the “Services”). For this policy, “you” or “your” refers to any individual who uses our Services, whether as a customer, site visitor, or another individual whose information we process.
By using our Services, you agree to the practices outlined in this Privacy Policy. If you do not agree, please discontinue using our Site and Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The revised version will be posted on our Site with an updated “Last Updated” date.
Information We Collect
The type of personal information we collect depends on how you use our Services.
1. Information You Provide Directly
Contact details (name, email, phone number, billing and shipping address).
Order details (products purchased, payment confirmation, shipping information).
Account details (username, password, security questions).
Shopping activity (items viewed, added to cart, or wishlisted).
Customer support communications (messages or information you provide when contacting us).
2. Information Collected Automatically (Cookies & Usage Data)
When you interact with our Site, we collect information such as:
Device type, browser, operating system, IP address.
Activity on our Site (pages visited, time spent, clicks).
Network connection details.
We use cookies and similar technologies (like pixels and web beacons) to personalize your experience, analyze site usage, and improve functionality.
3. Information from Third Parties
We may receive information about you from trusted third parties, including:
Service providers such as Shopify, payment gateways, and logistics partners.
Marketing and advertising partners.
Analytics providers who help us understand how our Services are used.
How We Use Your Information
We use your personal information to:
Provide Services – process payments, fulfill orders, manage accounts, arrange shipping, handle returns, and notify you about orders or account updates.
Marketing – send promotional messages, newsletters, and personalized advertisements (with your consent where required).
Security – prevent fraud, unauthorized access, or illegal activity.
Customer Support – respond to your inquiries and improve our Services.
Legal Compliance – meet legal obligations, resolve disputes, and enforce agreements.
Sharing of Personal Information
We may share your information in limited circumstances, including:
With service providers (e.g., payment processors, IT support, shipping partners).
With marketing and advertising partners for promotional purposes.
With affiliates or corporate partners to operate our business effectively.
To comply with legal obligations or during business transfers (merger, acquisition, sale).
We do not sell sensitive personal information, nor do we use it to infer personal characteristics.
User-Generated Content
If you post reviews or other content on our Site, that content may be visible publicly. Please exercise caution when sharing personal details.
Third-Party Links
Our Site may link to third-party websites. We are not responsible for the privacy practices of those sites. Please review their policies before sharing information.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect data from minors under 16. If you believe a child has shared personal data with us, please contact us so we can delete it.
Data Security & Retention
While we implement security measures, no system is fully secure. We retain your personal information as long as necessary to provide services, comply with legal requirements, or resolve disputes.
Your Rights
Depending on your location, you may have rights such as:
Access – request a copy of the information we hold about you.
Correction – update or correct inaccurate data.
Deletion – request deletion of your personal information.
Portability – request transfer of your data to another provider.
Opt-Out – stop receiving marketing or targeted advertising.
Restrict Processing / Withdraw Consent – limit how we use your data.
To exercise these rights, please contact us (details below). We may require identity verification before processing requests.
International Data Transfers
Your personal data may be processed and stored outside your country of residence, including in the United States. Where required, we use safeguards like the European Commission’s Standard Contractual Clauses to protect data transfers.
Contact Us
If you have questions, concerns, or complaints regarding this Privacy Policy, you may contact us at:
Structbay
Trade Name: Structbay
Legal Name: Structbay Retail Private Limited
Warehouse Address: Vidyaranyapura, Bengaluru
Registered Address: Vidyaranyapura, Bengaluru
Phone: +91 73488 44465
Email: hello@structbay.com
